PRIVACY POLICY

The Townhouse Nantwich gathers and processes your personal information in compliance with the relevant data protection regulation and laws and as explained within this privacy notice, in which we will offer you information regarding your rights and our obligations, and explains how, why and when we process your personal data. You are very welcome to not provide personal data but this does mean we will not be able to complete certain services which will be explained to you should you not wish to provide the necessary personal data.

The Townhouse Nantwich processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.



The personal data that we may collect is listed below. Differing data is collected depending on which services you access

Name

Date of Birth

Home Address

Personal Email

Business Email

Home Telephone Number

Mobile Telephone Number

Payment details



The Townhouse Nantwich will never disclose, share or sell your data without your consent unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice.



The purposes and reasons for processing your personal data are detailed below:

For restaurant bookings

Name, address, and either a contact telephone number or an email address, will be required to reserve a table in our restaurant. We will send out a confirmation of booking, a reminder of booking, and at times confirmation of cancellations. Our booking engine and front-of-house software provider is SevenRooms and their privacy statements can be viewed here https://sevenrooms.com/en/privacy-policy/.

We collect and store some of your personal data as part of our legal obligation for business accounting and tax purposes.

Enquiries

Upon emailing or using one of our enquiry forms on our website we will use your personal data to contact you in relation to your enquiry. We will not contact you in any other way other than to respond to your requests for further information.

Your rights

You have the right to access any personal information that The Townhouse Nantwich l processes about you and to request information about: –

What personal data we hold about you

The purposes of the processing

To whom the personal data has/will be disclosed and who will be able to view your personal data

How we access your personal data

How long we intend to store your personal data for Information about the booking systems and software we use to process your data

If you believe that we have any fraudulent or incorrect data about you, you have the right to ask us to correct, complete or delete the information and we will to do so as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified. You can also restrict us from processing certain data where possible.

If we receive a request from you in regards to any of the above we may ask for this in writing or to verify your identity to keep your data safe.



Sharing and disclosing your personal information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

We take your privacy seriously and follow every possible process to protect and secure your personal data from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:–SSL, restricted access, password protected software, firewalls, anti-virus/malware.

You are very welcome to not provide personal data but this does mean we will not be able to complete certain services which will be explained to you should you not wish to provide the necessary personal data.

How long we keep your data

The Townhouse Nantwich only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.



Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.



We may wish to contact you with promotions, or request feedback from you from time to time. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by contacting us directly.

CCTV

We have multiple cameras that collect and store images for two weeks. We may share these images upon request of the police in the event of an incident. The cameras are installed with the aim of increasing customer safety.

Websites and Social media

Some of our social media may provide the opportunity to post comments or reviews on our public page. If you decide to submit information on these pages, that information may be publicly available. If you leave a review on review websites these may be displayed on our website.



The Townhouse Nantwich only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however, you wish to speak with us regarding the processing of your personal data or are unsatisfied with how we have handled your information, please contact our general manager Luke Morgan with your concerns. The Townhouse, 9 Mill St, Nantwich CW5 5ST.

Phone: 01270 904902

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The Townhouse Nantwich 2022